Recorded Webinar: The Customer Success Maturity Model

Burke Alder

Customer Success Strategist

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.

We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MST. The webinar is called “The Customer Success Maturity Model”. You can request the recorded version here.

The Customer Success Maturity Maturity Model webinar covers:

●    Foundational pillars of the customer success maturity model
●    Industry leading processes that drive predictable outcomes and revenue
●    How to move from reactive to proactive customer success
●    When and who to hire to scale your customer success organization
●    Customer success metrics that drive results and revenue
●    How to unite your entire company around customer success
●    How to build and align the customer journey map and experience

Request the recorded webinar here: The Customer Success Maturity Maturity Model

Maturity JPEG.002

Your Presenter

Dave Blake is Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

View the recorded webinar: Request the Recorded Webinar

 

View last month’s webinar: The Ultimate Guide to Customer Success Metrics: Request the Recorded Webinar
You can also download the eBook, The Ultimate Guide to Customer Success Metrics here

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

CSM from the Trenches - 5 Keys to an Effective Customer Apology

Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. We’re lucky to have this week’s frontline Customer Success Manager (CSM) best practice come from Mieke Maes of Intuo. Mieke has been a Customer Success Manager for Intuo since August [...]

Sam Feil

Customer Success Manager

Why Customer Lifecycle Management is Important for Enterprise Organizations

Mapping out the customer journey isn’t just for small start-ups or unicorn companies. It can be tempting to write off this extra step if your company is part of a larger, more mature marketplace as the customer experience is likely well documented and established. But while it may take on a different look than customer [...]

Burke Alder

Customer Success Strategist

CSM from the Trenches - Asking the Right Questions to Challenge Customers

Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. We’re lucky to have this weeks CSM from the Trenches post from Priscilla Zorrilla of 15Five. Priscilla has been a Customer Success Manager for 15Five since January 2015, with a [...]

Sam Feil

Customer Success Manager