Recorded Webinar: The Customer Success Maturity Model
In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.
We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MST. The webinar is called “The Customer Success Maturity Model”. You can request the recorded version here.
The Customer Success Maturity Maturity Model webinar covers:
● Foundational pillars of the customer success maturity model
● Industry leading processes that drive predictable outcomes and revenue
● How to move from reactive to proactive customer success
● When and who to hire to scale your customer success organization
● Customer success metrics that drive results and revenue
● How to unite your entire company around customer success
● How to build and align the customer journey map and experience
Request the recorded webinar here: The Customer Success Maturity Maturity Model
Dave Blake is Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.
View the recorded webinar: Request the Recorded Webinar
View last month’s webinar: The Ultimate Guide to Customer Success Metrics: Request the Recorded Webinar
You can also download the eBook, The Ultimate Guide to Customer Success Metrics here
We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:
Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition
Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo
New posts each Tuesday and Thursday.
Also worth reading
CSM from the Trenches: Mentors – Peter Armaly; Senior Director and Advisor, Customer Success; Oracle
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we [...]
As a customer success manager (CSM), you have a clear set of goals in place for your customers. Whether you’re measured on customer churn, upsells, or account expansion, there is always a metric in the back of your mind pushing your day to day efforts forward. But what about your customers’ goals? Every time a [...]
As a customer success manager (CSM), your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. Tracking and measuring product usage is one key method customer success professionals use to determine success and risk along a customer [...]