Recorded Webinar: The Customer Success Maturity Model

Burke Alder

Customer Success Strategist

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.

We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MST. The webinar is called “The Customer Success Maturity Model”. You can request the recorded version here.

The Customer Success Maturity Maturity Model webinar covers:

●    Foundational pillars of the customer success maturity model
●    Industry leading processes that drive predictable outcomes and revenue
●    How to move from reactive to proactive customer success
●    When and who to hire to scale your customer success organization
●    Customer success metrics that drive results and revenue
●    How to unite your entire company around customer success
●    How to build and align the customer journey map and experience

Request the recorded webinar here: The Customer Success Maturity Maturity Model

Maturity JPEG.002

Your Presenter

Dave Blake is Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

View the recorded webinar: Request the Recorded Webinar

 

View last month’s webinar: The Ultimate Guide to Customer Success Metrics: Request the Recorded Webinar
You can also download the eBook, The Ultimate Guide to Customer Success Metrics here

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

2019 CS100 Sponsor Spotlight: SuccessHACKER

As a management consulting and training organization, SuccessHACKER deals in all things post-sales. Founded in 2015 by Andrew Marks and Todd Eby, SuccessHACKER focuses on helping companies of all shapes and sizes increase customer lifetime value, customer satisfaction, and expansion opportunities. They are well known for their SuccessCOACHING training program, which is entirely focused on [...]

Dave Blake

Founder & CEO

3 CSM Compensation Best Practices

Discussing and understanding CSM compensation is a critical responsibility of any customer success leader. After all, your CSMs are working with customers daily to grow your business and they should be compensated in relation to their goals and output. When it comes to CSM compensation plans, there isn’t one “right way” to structure things. Successfully [...]

Teresa Becker

Customer Success Strategist

2019 CS100 Sponsor Highlight: The Success League

Founded by Kristen Hayer in 2015, The Success League is a customer success consulting firm dealing in leadership consulting, training, and coaching. After a career in executive-level sales and customer success roles, Kristen identified a gap in the market for an industry-specific skill set, namely being able to build and develop customer success teams from [...]

Dave Blake

Founder & CEO