Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business
Customer Success Webinar Series
Why Continuous Onboarding is Critical for Your Business
Donna Weber is the Customer Onboarding and Engagement Leader and President of Springboard Solutions Consulting, which specializes in customer onboarding, enablement and education programs for hi-tech companies.
Date Held: Tuesday, July 30, 2019, 11:00 AM MDT
This webinar will teach you to:
- Know the difference between onboarding accounts versus users
- Deal with customer user turnover
- Onboard new users and new organizations in existing accounts
- Onboard users to new product features and new products
- Onboard customers to their next phase of the customer maturity lifecycle
New posts each Tuesday and Thursday.
Also worth reading
When it comes to knowing your customers, nothing is as important as understanding how they make big decisions in the first place. From initial buying choices to upsells and renewals, knowing what prompts customers to take steps forward with a vendor can help your customer success team structure messaging, discussions, and other critical conversations. Decision [...]
Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity. For customer success teams, this means rolling [...]
As a management consulting and training organization, SuccessHACKER deals in all things post-sales. Founded in 2015 by Andrew Marks and Todd Eby, SuccessHACKER focuses on helping companies of all shapes and sizes increase customer lifetime value, customer satisfaction, and expansion opportunities. They are well known for their SuccessCOACHING training program, which is entirely focused on [...]