Recorded Webinar: The Customer Success Trust Framework

Burke Alder

Customer Success Strategist

Ed Powers, VP Customer Success, simPRO Software Group teaches how to build trust and increase renewals during every stage of the customer lifecycle.

This event was a “fireside chat” format where the conversation was live and open to questions and comments throughout the hour while centered around the power of building trust with customers. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT.

Register for the recorded webinar here: The Customer Success Trust Framework

Your Presenters

Ed Powers is a four-time entrepreneur with thirty years of experience with a variety of companies in sales, marketing and operations. He currently leads all U.S. post-sales customer operations for simPRO, an Australian company that makes software for trade contractors. He previously served as principal consultant for Service Excellence Partners, a firm helping subscription-based technology companies retain and grow customer relationships.

View webinar: The Customer Success Maturity Model: Request the Recorded Webinar

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition
Customer Success as a Culture: Sales Leaders Edition
Customer Success as a Culture: Marketing Leaders Edition
Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo

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