ClientSuccess hosted David Jackson, Founder and CEO of TheCustomer.Co, for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. David shared his thoughts on how to scale your team and organization with product-led customer success. In this webinar, David set the stage of product-led customer success by discussing the current state of the customer success discipline and providing a glimpse of what he believes is the future.
Share this webinar with your CEO, CFO, CTO, product leader, customer support leader, customer success leader, marketing leader, and sales leader.
Webinar: Product-Led Customer Success: What, How, and Why
Date Held: Tuesday, April 9, 2019, 11:00 AM MST
In this webinar you will learn:
- The current state of customer success
- The challenges facing customer success today
- Intro to product-led customer success
- Why the product is key to customer success
- Why product-led customer success will be adopted by the best in SaaS
- How to implement product-led customer success at scale
- What the future holds for innovative customer success companies
About the Presenter
David Jackson, Founder and CEO of TheCustomer.Co, which helps B2B SaaS companies profitably win, satisfy, retain and grow their chosen customers better than the competition. Prior to founding TheCustomer.Co, he founded, led, grew and sold customer feedback specialists Clicktools, where he served as CEO for 15 years. He has served in board, advisory and interim roles in customer success for a number of SaaS companies.
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