ClientSuccess hosted Julie Persofsky, Partner & Customer Success Advisor of Winning By Design, for this month’s customer success webinar series: How to Handle Churn as an Organization and Keep your Company Focused on Growth. Julie walked the attendees through a framework to help their organizations understand the main cause of churn and how to tackle it as a team in the most effective way.
The most successful SaaS companies are those that focus on growing customer revenue. In this webinar, Julie detailed the process of how your company can effectively address churn and who should ultimately own churn (hint – it’s not customer success) and what customer success teams should be focusing on (revenue growth) in order to drive greater impact to their company.
Webinar: How to Handle Churn as a Organization and Keep your Company Focused on Growth
Date Held: Tuesday, February 26, 2019, 11:00 AM MST
In this webinar you will learn:
- How to evaluate the main cause of churn and what to do about it
- The key things to look at when assessing churn
- Why product should be the ultimate owner of churn
- What customer success should focus on to make companies more successful
- An overview of “The Sales SaaS Method for Customer Success.”
- How to exponentially drive expansion revenue by ignoring renewals
About the Presenter
Julie Persofsky, Partner and Customer Success Advisor of Winning By Design is a seasoned customer success leader having helped pioneer customer success in the early days of marketing automation at Eloqua and running customer success, account management at Influitive. Julie will is a dynamic speaker, leaders, and customer success strategist.
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