Recorded Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy
ClientSuccess hosted Dave Blake, our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Dave walked attendees through common mistakes customer success leaders make as they build out their customer success strategy.
Webinar: Top 5 Mistakes in Building Your Customer Success Strategy
Date Held: Tuesday, March 26, 2019, 11:00 AM MST
In this webinar you will learn:
- Intro to the top five common customer success mistakes
- Top five solutions to the common mistakes
- How to avoid many of the common customer success mistakes
- How to align your organization around customer success as a culture
- Real-world case studies, examples, and experiences
- How to drive growth during the customer success process
- What it means to put the customer at the center of your strategy
About the Presenter
Dave Blake, Founder and CEO of ClientSuccess, is an industry veteran with over a decade of experience in the space, including leading global teams for Adobe and Omniture prior to founding ClientSuccess.
Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?
Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a custom product demo.
New posts each Tuesday and Thursday.
Also worth reading
As a management consulting and training organization, SuccessHACKER deals in all things post-sales. Founded in 2015 by Andrew Marks and Todd Eby, SuccessHACKER focuses on helping companies of all shapes and sizes increase customer lifetime value, customer satisfaction, and expansion opportunities. They are well known for their SuccessCOACHING training program, which is entirely focused on [...]
Discussing and understanding CSM compensation is a critical responsibility of any customer success leader. After all, your CSMs are working with customers daily to grow your business and they should be compensated in relation to their goals and output. When it comes to CSM compensation plans, there isn’t one “right way” to structure things. Successfully [...]
Founded by Kristen Hayer in 2015, The Success League is a customer success consulting firm dealing in leadership consulting, training, and coaching. After a career in executive-level sales and customer success roles, Kristen identified a gap in the market for an industry-specific skill set, namely being able to build and develop customer success teams from [...]