Recorded Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

March 20, 2019

Burke Alder

Customer Success Strategist

ClientSuccess hosted Dave Blake, our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Dave walked attendees through common mistakes customer success leaders make as they build out their customer success strategy.

Webinar: Top 5 Mistakes in Building Your Customer Success Strategy
Date Held: Tuesday, March 26, 2019, 11:00 AM MST

In this webinar you will learn:

  • Intro to the top five common customer success mistakes
  • Top five solutions to the common mistakes
  • How to avoid many of the common customer success mistakes
  • How to align your organization around customer success as a culture
  • Real-world case studies, examples, and experiences
  • How to drive growth during the customer success process
  • What it means to put the customer at the center of your strategy


Register Now

About the Presenter

Dave Blake, Founder and CEO of ClientSuccess, is an industry veteran with over a decade of experience in the space, including leading global teams for Adobe and Omniture prior to founding ClientSuccess.

Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a custom product demo.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

LinkedIn Emerging Jobs Report | The Rise of Customer Success in 2020

  Every year, reports are published claiming that ‘this is the year of x’ or ‘get ready to see more of y this year’. Without real numbers to back them up, these reports are typically just hopeful looks at different industries or professions that people think might be big in the upcoming year.  This wishful [...]

Dave Blake

Founder & CEO

Best Customer Onboarding Experiences

When it comes to dealing with customers, there are some situations that can be a little overwhelming for both a customer success manager and the customer in question. For many, onboarding is one of those situations. From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying [...]

Teresa Becker

Customer Success Strategist

3 Considerations to Improve Your Digital Customer Experience (CX)

If you’ve ever read any published content from the ClientSuccess team before, you know that we take the concept of customer success as an entire company goal very seriously. After all, your customers aren’t the responsibility of one department – they’re the reason your entire company is in business. This being said, customer sentiment and [...]

Teresa Becker

Customer Success Strategist