Recorded Customer Success Webinar: How to Nail Onboarding and Adoption – Learn 3 Fresh Perspectives from Peers Like You
May 31, 2018
This customer success best practices webinar was hosted by ClientSuccess on June 20, 2018 and shared three fresh perspectives on customer onboarding and adoption. Join three exceptional customer success leaders: Erica Newell from Marketware, McKayl Bergman from Lucid Software, and Sam Feil from ClientSuccess, as they present best practices to succeed with customer onboarding and adoption.
This customer success webinar covers the strategies and best practices of onboarding from pre-boarding, onboarding, and adoption. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners.
Webinar: 3 Leaders and 3 Prespectives to Nail Onboarding and Adoption
Live Recorded Date: Wednesday, June 20th, 11:00 AM (MST)
Watch Now: Request Recorded Webinar Here
In this webinar you will learn:
Sam Feil, ClientSuccess: Pre-Onboarding – 3 Essential Pre-Onboarding Principles
Erica Newell, Marketware: Onboarding – 3 Keys to Effective Onboarding
McKayl Bergman, Lucid Software: Adoption – How to Sell the Value of Change
Erica Newell from Marketware, McKayl Bergman from Lucid Sofware, and Sam Feil from ClientSuccess. Recognized by their peers and the customer success industry for their best practices, strategies, and processes.
View another customer success webinar recording: How to Build Out Your Customer Health Score Using the Customer Maturity Index
Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?
Also if you’re currently managing your customer success strategies in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a ClientSuccess demo.
New posts each Tuesday and Thursday.
Also worth reading
Every year, reports are published claiming that ‘this is the year of x’ or ‘get ready to see more of y this year’. Without real numbers to back them up, these reports are typically just hopeful looks at different industries or professions that people think might be big in the upcoming year. This wishful [...]
When it comes to dealing with customers, there are some situations that can be a little overwhelming for both a customer success manager and the customer in question. For many, onboarding is one of those situations. From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying [...]
If you’ve ever read any published content from the ClientSuccess team before, you know that we take the concept of customer success as an entire company goal very seriously. After all, your customers aren’t the responsibility of one department – they’re the reason your entire company is in business. This being said, customer sentiment and [...]