Join us for a hands on Customer Success best practices bootcamp, with Kristi Faltorusso, VP of Customer Success, at ClientSuccess. Hosted by Dave Blake, Founder/CEO of ClientSuccess, they will cover How to Design Your Customer Journey, Moving to a Partnership Kickoff Framework, Anatomy of a High Performing Health Score, Architecting Your Customer Success Interview Process and Creating a Renewal Process and Forecasting Model that works.
The bootcamp will be held held every Tuesday in August at 1:00 PM, Eastern Time.
- Aug. 3 – How to Design Your Customer Journey
- Aug. 10 – Moving to a Partnership Kickoff Framework
- Aug. 17 – Anatomy of a High Performing Health Score
- Aug. 24 – Architecting Your Customer Success Interview Process
- Aug. 31 – Creating a Renewal and Forecasting Model that Works
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.