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Course #1

Join us for a hands on Customer Success best practices bootcamp, with Kristi Faltorusso, VP of Customer Success, at ClientSuccess.  Each lesson includes video recordings, slides, and templates to help you master the skills needed to become an elite Customer Success Leader.

This on-demand bootcamp includes lessons on the following topics:

  • How to Design Your Customer Journey
  • Moving to a Partnership Kickoff Framework
  • Anatomy of a High Performing Health Score
  • Architecting Your Customer Success Interview Process
  • Creating a Renewal and Forecasting Model that Works

Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.

On-Demand Bootcamp
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