Customer Success Webinar Series: Building a Customer Success Profit Center
Watch this 60-minute webinar on building a customer success profit center — how to turn CS from a growth center into a paid service customers actually pay for.
TL;DR
- Many businesses already run customer success as a growth center, sustaining high retention and positive net revenue retention — this webinar shows how to take the next step and turn it into a profit center.
- A profit center treats customer success as a service customers pay for, rather than a cost of doing business.
- Pejman Pourmousa, SVP of Customer Success and Renewals at Lakeside Software, walks through his transformation process: securing stakeholder buy-in, resource planning and staffing, and customer management.
Tuesday, November 9th at 1:00 PM EST / 10:00 AM PSTCustomer Success has proven to be a growth center for a lot of businesses who have been able to sustain high retention and growth numbers resulting in a positive net revenue retention rate, but what if you could turn your growth center into a profit center. Join Pejman Pourmousa, SVP of Customer Success and Renewals at Lakeside Software, as he walks us through his proven transformation process in turning Customer Success into a service customers pay for. In this 60 minute webinar, you will learn how to get support and buy-in from stakeholders, resource planning and staffing and customer management.
About the Speaker
Pejman is an enthusiastic professional with extensive experience in delivering successful client outcomes by creating cutting-edge customer success strategies and driving comprehensive organizational redesign processes. His experience – coupled with his strategic leadership skills and in-depth knowledge of the SaaS customer lifecycle – has enabled him to design/support programs and grow teams at both established market leaders and startup organizations. Continuously focused on driving positive business outcomes for organizations by aligning cross-functional teams on strategic objectives while revamping business processes and org structures to increase customer-centricity and improve revenue growth.
Frequently Asked Questions
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