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Top Customer Success Conferences in 2021

Mark Your Calendars Now! 

Think back to the last time you or your team attended a conference or expo in person. If you’re like most of the world, it was probably back before March of 2020 when everything changed. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021.

Whether you’re looking for networking opportunities, product recommendations and education, or thought leadership and education, conferences are a great way to achieve just about any of these goals. The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead.

Here are a few must-attend customer success conferences scheduled to take place in 2021:

1. Digital Customer Experience Virtual Summit

February 10-11 – Virtual Event

2021 isn’t that far away, and it’s anyone’s guess how things will plan out over the next few months. The Digital Customer Experience Summit – an immersive event that brings the ‘experience’ piece to life for any customer success professional – is already planned as a virtual event in 2021, making it a no-brainer to attend. Attendees will hear from some of the leading experts in customer experience and come away with actionable strategies to implement in their own organizations.

2. Chief Customer Officers Conference

February 2021 – Atlanta, Georgia

This executive-focused conference is a must-attend for any customer success leader or manager looking for new, engaging ways to bring long-term strategic impact to their team in 2021. With a speaker lineup that includes Chief Customer Officers, CEOs, and VPs of Customer Experience, attendees are sure to learn something new at every turn. While the CCO conference is geared towards executives and managers, CSM attendees can also benefit from the leadership-focused professional development opportunities.

3. CSM Summit 2021 –

March 2021 – Virtual Event

The CSM Summit will be the first virtual event hosted by CSMs for CSMs.  The event will bring together thousands of front-line CSMs to share ideas and learn what others are doing to level up their game and help their customers! This event will be for ANYONE that works directly with customers (CSMs, Account Managers, Relationship Managers, etc.) and is looking for ways to better drive long-term success!

4. The Next Generation Customer Experience Conference

March 22 – 24, 2021 – Indian Wells, CA

A perennial favorite, the NGCX conference is all about innovation, digital transformation, and inspiration. This conference is a must-attend for any customer success professional – from team leaders to CSMs – looking for new ways to engage customers across the board. It’s also a great way to build a case for executive buy-in for increased customer success investment.

5. CS100 Summit

September 14-17, 2021 – Sundance, Utah

As the leading conference for customer success leaders, managers, and professionals, CS100 Summit also has the title of being one of the most exciting and fun conferences to attend throughout the year. With engaging sessions from industry executives and thought leaders to expertly planned networking and social events to planned activities such as skiing and mountain biking, CS100 is an event for customer success leaders planned by customer success leaders.

What other events are you planning on attending next year? As many customer success departments are finalizing their 2021 budgets, conferences are a big part of planning. Although it may be hard to ‘commit’ to a conference without knowing for sure if travel will be back on the table for 2021, having an idea of which conferences are right (and worth it) for your team is a great place to start.

Interested in getting a taste of what’s covered during the CS100 Summit? Here are a few of our favorite resources from years past: 

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