CSM from the Trenches – 4 Ways to Participate in the Community

Sam Feil

Customer Success Manager

Since CSM from the Trenches launched as a community, many Customer Success Managers have been eager to join, contribute, or participate. Here are four ways to get involved:

1. Answer mentor questions: Submit your answers to the 7 mentor questions. Share your practical advice and better practices with the frontline CSM community.

Example – Sam Feil, ClientSuccess

2. Write a best practice blog post: Have a frontline CSM best practice you’d like to share? I want to hear from you! This is a great way to share your unique perspective and thought-leadership.

  • Identify a best practice or innovation
  • Write your blog post explaining the best practice or innovation (can be as short or as long as you’d like)
  • Send post and contact information to csmtrenches@clientsuccess.com
  • We’ll review and get it scheduled (we’re looking for weekly posts)

Example – 5 LinkedIn Best Practices to Build, Grow, and Improve Client Relationships

3. Give a CSM or CS team shout-out: Do you know a CSM who goes above and beyond the call of duty? Have a team member you’d like to give a special shout-out? This is what CSM from the Trenches is all about – celebrating the frontline CSM.

  • Put together a quick shout-out for your frontline CSM
  • How and why this individual is delivering customer success from the the frontline
  • Send shout-out and contact information to csmtrenches@clientsuccess.com
  • We’ll review and get it scheduled (again, we’re looking for weekly posts)

Example – SoapBox Team Shout-Out

4. Join the CSM from the Trenches LinkedIn group: Share articles, trends, and best practices you come across with other like-minded professionals. Join in conversation to help each other become better CSMs.

LinkedIn Group – Join Here

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

Critical Skills of the World's Most Successful Customer Success Managers and Leaders

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. As platforms themselves become more innovative and functional, and as customers become more well-versed in how these solutions impact their business, CSMs are faced with more questions and challenges than ever before. While working with customers takes a certain [...]

Burke Alder

Customer Success Strategist

Customer Success Webinar: How to Handle Churn as a Organization and Keep your Company Focused on Growth

ClientSuccess will host Julie Persofsky, Partner & Customer Success Advisor of Winning By Design, for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. Julie will walk you through a framework to help your organization understand the main cause of churn and how to [...]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we [...]

Sam Feil

Customer Success Manager