CSM from the Trenches – 4 Ways to Participate in the Community

Sam Feil

Customer Success Manager

Since CSM from the Trenches launched as a community, many Customer Success Managers have been eager to join, contribute, or participate. Here are four ways to get involved:

1. Answer mentor questions: Submit your answers to the 7 mentor questions. Share your practical advice and better practices with the frontline CSM community.

Example – Sam Feil, ClientSuccess

2. Write a best practice blog post: Have a frontline CSM best practice you’d like to share? I want to hear from you! This is a great way to share your unique perspective and thought-leadership.

  • Identify a best practice or innovation
  • Write your blog post explaining the best practice or innovation (can be as short or as long as you’d like)
  • Send post and contact information to csmtrenches@clientsuccess.com
  • We’ll review and get it scheduled (we’re looking for weekly posts)

Example – 5 LinkedIn Best Practices to Build, Grow, and Improve Client Relationships

3. Give a CSM or CS team shout-out: Do you know a CSM who goes above and beyond the call of duty? Have a team member you’d like to give a special shout-out? This is what CSM from the Trenches is all about – celebrating the frontline CSM.

  • Put together a quick shout-out for your frontline CSM
  • How and why this individual is delivering customer success from the the frontline
  • Send shout-out and contact information to csmtrenches@clientsuccess.com
  • We’ll review and get it scheduled (again, we’re looking for weekly posts)

Example – SoapBox Team Shout-Out

4. Join the CSM from the Trenches LinkedIn group: Share articles, trends, and best practices you come across with other like-minded professionals. Join in conversation to help each other become better CSMs.

LinkedIn Group – Join Here

New posts each Tuesday and Thursday.

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