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Since CSM from the Trenches launched as a community, many Customer Success Managers have been eager to join, contribute, or participate. Here are four ways to get involved:
1. Answer mentor questions: Submit your answers to the 7 mentor questions. Share your practical advice and better practices with the frontline CSM community.
Example – Sam Feil, ClientSuccess
2. Write a best practice blog post: Have a frontline CSM best practice you’d like to share? I want to hear from you! This is a great way to share your unique perspective and thought-leadership.
Example – 5 LinkedIn Best Practices to Build, Grow, and Improve Client Relationships
3. Give a CSM or CS team shout-out: Do you know a CSM who goes above and beyond the call of duty? Have a team member you’d like to give a special shout-out? This is what CSM from the Trenches is all about – celebrating the frontline CSM.
Example – SoapBox Team Shout-Out
4. Join the CSM from the Trenches LinkedIn group: Share articles, trends, and best practices you come across with other like-minded professionals. Join in conversation to help each other become better CSMs.
LinkedIn Group - Join Here
