On-Demand Webinar: The Fundamentals of Customer Expansion: Part 1
Part 1 of the Customer Expansion series with Rob Zambito: a practical playbook for CS teams to drive expansion confidently, without losing customer trust.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Rob Zambito, Founder & CEO, Success Scaled Consulting
**Original Webinar Date: Tuesday, April 29, 2025
**
Expansion is no longer a “nice to have” — it’s a necessity. But for many Customer Success professionals, the idea of "selling" feels uncomfortable and intimidating.
In this insightful webinar series, The Fundamentals of Customer Expansion: Confessions of a Reluctant Salesperson, we tackle the realities of Customer Success-driven expansion head-on. Led by Rob Zambito, a three-time CS leader and founder of Success Scaled Consulting, Part 1 delivers a practical, actionable playbook to help you build confidence, sharpen your skills, and drive meaningful expansion outcomes within your customer base.
We’ll cover:
- Why expansion is essential for today's CS teams (beyond just making more money)
- The pros, cons, and hybrid models for expansion ownership between Sales and CS
- How to mentally prepare CS teams to embrace selling without losing customer trust
- Practical talk tracks, objection handling, and closing strategies that feel authentic
- How to sell during onboarding, leverage support teams for expansion, and scale your approach
- How to use data, customer journey insights, and pipeline management to operationalize success
Whether you’re a CSM uncomfortable with commercial conversations or a CS leader looking to operationalize expansion, you’ll leave with strategies you can implement immediately — no cheesy sales tactics required.
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.