The toolkit includes:

• E-book: 8 Ways To Ensure That Your Startup Is Customer Success Focused
• Webinar: The Handoff: Sales to Customer Success
• Webinar: How To Measure The Strength of Your Customer Relationships
• CS100 Summit: Beyond Proactive – Anticipating Customer Needs
• Blog: The Golden Rule of Customer Success – 8 Guiding Principles
• Blog: The Secret Weapon for Building Great Customer Relationships
• Blog: The Customer Success Manager’s Guide to Active Listening
• Blog: 3 Ways CSMs Can Be Better Partners to Customers
• Blog: Focusing on Customer Success Leads to Improved Customer Satisfaction