Customer Journey Toolkit

The Customer Journey Toolkit contains 9 valuable resources to help you develop and optimize your customer journey.

The toolkit includes:

• eBook – 5 Ways to Surprise and Delight Customers
• Webinar – How to Nail Onboarding and Adoption
• Webinar – Why Continuous Onboarding is Critical for Your Business
• Article – 5 Best Practices to Build a Customer Journey Map
• Article – How to Apply Metrics to Every Stage in the Customer Journey
• Article – 3 Ways to Build a Customer’s Perspective Journey Map
• Article – Experiences Before Stages – How to Build Out Your Customer Experience Journey
• Article – The Outcome Customer Journey: Defining Customer Handoffs, Success Metrics, and Outcomes Between Departments
• Article – How Customer Success Teams Should Navigate the Complexities of Customer Handoffs