The perfect free eBook for those tasked with building a customer success team from scratch, or for helping one to scale. Get great insight into KPIs, CSM hiring best practices, and more!
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Tasked with building a customer success team from scratch, or scaling one that you're in charge of? We've got a collection of the most important steps and best practices to help you get a customer success team off the ground to drive a noticeable improvement across your company's Net Revenue Retention (NRR), and this free eBook will be the perfect place to get you pointed in the right direction.
WIth a focus on actionable steps and laying a foundation for the future, this guide outlines the steps to build a customer success department, such as defining what customer success means for your company, hiring competent Customer Success Managers (CSMs), tracking key performance indicators (KPIs) and metrics, and making customer success an integral part of the company culture.
In this eBook, we'll unpack:
