Auctor purus, aliquet risus tincidunt erat nulla sed quam blandit mattis id gravida elementum, amet id libero nibh urna nisi sit sed. Velit enim at purus arcu sed ac. Viverra maecenas id netus euismod phasellus et tempus rutrum tellus nisi, amet porttitor facilisis aenean faucibus eu nec pellentesque id. Volutpat, pellentesque cursus sit at ut a imperdiet duis turpis duis ultrices gravida at aenean amet mattis sed aliquam augue nisl cras suscipit.
At elit elementum consectetur interdum venenatis et id vestibulum id imperdiet elit urna sed vulputate bibendum aliquam. Tristique lectus tellus amet, mauris lorem venenatis vulputate morbi condimentum felis et lobortis urna amet odio leo tincidunt semper sed bibendum metus, malesuada scelerisque laoreet risus duis.
Ullamcorper pellentesque a ultrices maecenas fermentum neque eget. Habitant cum esat ornare sed. Tristique semper est diam mattis elit. Viverra adipiscing vulputate nibh neque at. Adipiscing tempus id sed arcu accumsan ullamcorper dignissim pulvinar ullamcorper urna, habitasse. Lectus scelerisque euismod risus tristique nullam elementum diam libero sit sed diam rhoncus, accumsan proin amet eu nunc vel turpis eu orci sit fames.
“Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis, dignissim pulvinar ullamcorper”
Nisi in sem ipsum fermentum massa quisque cursus risus sociis sit massa suspendisse. Neque vulputate sed purus, dui sit diam praesent ullamcorper at in non dignissim iaculis velit nibh eu vitae. Bibendum euismod ipsum euismod urna vestibulum ut ligula. In faucibus egestas dui integer tempor feugiat lorem venenatis sollicitudin quis ultrices cras feugiat iaculis eget.
Id ac imperdiet est eget justo viverra nunc faucibus tempus tempus porttitor commodo sodales sed tellus eu donec enim. Lectus eu viverra ullamcorper ultricies et lacinia nisl ut at aliquet lacus blandit dui arcu at in id amet orci egestas commodo sagittis in. Vel risus magna nibh elementum pellentesque feugiat netus sit donec tellus nunc gravida feugiat nullam dignissim rutrum lacus felis morbi nisi interdum tincidunt. Vestibulum pellentesque cursus magna pulvinar est at quis nisi nam et sed in hac quis vulputate vitae in et sit. Interdum etiam nulla lorem lorem feugiat cursus etiam massa facilisi ut.
For many of us, 2020 has already been the longest year on record – and it’s only June. These past six months have brought on a slew of global challenges and changes, and SaaS organizations are definitely feeling the impact. While some of these topics, like workplace health and safety or increased racial diversity in tech, aren’t going away anytime soon, the national conversation has started to refocus and start looking ahead to the rest of the year.
For customer success leaders, the remainder of 2020 presents a unique opportunity. While many of your customers (and your internal team) may be still adjusting to the changes that have occurred over the first half of 2020, now is the time to showcase what you’ve been able to learn during this time. Here are three things to keep in mind for the remainder of 2020:
1) Your customers are looking to move forward as well.
There is a lot going on right now and it has been incredibly overwhelming for many people. While important discussions are still happening and will continue to occupy headline space for the rest of 2020, now is not the time to dwell on the past, especially in the SaaS customer success space. Your customers already know how challenging the first half of 2020 was for their team and for their business. Now, they are looking to your organization and their other vendors to help them move forward and succeed over the next six months.
2) Having a flexible customer strategy shouldn’t go away.
If there is one thing that the first half of 2020 really highlighted for customer success teams, it’s that flexibility is key. So many project plans and customer strategies were forced to pivot due to extenuating circumstances, and customers were able to see ‘behind the curtain’ and experience first-hand the flexibility of their CSMs. Additionally, this also allowed many customers to experience the solutions and tools that CSMs rely on for the first time. As your team prepares to get your customers back to normal, flexibility – and flexible technology – should never go away
3) Team communication and planning is as important as ever.
One interesting focal point of the first half of 2020 has been the rise of remote work across many industries, but especially for SaaS-based technology organizations. If your team is working with multiple technology customers who are also working remote, you’ve no doubt realized the importance of a strong working from home strategy. As offices start to open up and even if you get the chance to see your coworkers (finally!) in person in the next few months, keep the lessons learned during this time in mind. Customer success teams have had to rely heavily on communication tools and be explicitly clear when allocating projects and holding team members accountable and this shouldn’t change! If anything, these clear lines of communication should only strengthen and become more important in the second half of 2020.
How ClientSuccess can set your team up for success for the rest of 2020
Hopefully, your customers have been able to see the power and flexibility of your customer success team over the past few months. With ClientSuccess, your team can focus on delivering amazing customer experiences without having to worry about the tools your team is relying on.
ClientSucess offers a single source of truth for all of your customer needs and data, making it easy to be flexible, communicate with your team, and set your customers up for success. You can learn more about ClientSuccess here.