ClientSuccess announces $1 million in funding to accelerate development and sales of their Customer Success Management Platform™ to help SaaS companies increase retention and growth
2 December 2014
SILICON SLOPES, UTAH — ClientSuccess, a SaaS customer success management platform, today announced it has raised $1 million in seed funding, on top of a previous investment by tech CEO Josh James (Founder/CEO, Domo & Omniture) and lead by Peak Ventures. Other participants include Plus550, Techstars Bullet Time Ventures, former ExactTarget Co-Founder/CEO Scott Dorsey and CMO Tim Kopp, and serial investor Robb Kunz.
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base by delivering a holistic, personal approach to managing success throughout the customer lifecycle. Dave Blake, an industry veteran and early leader for client success management, founded ClientSuccess to infuse his experience and thought leadership in a solution that enables SaaS companies actionable insights, rich customer analytics, and best practices to maximize the lifetime value of the customer.
“We’re changing the game for SaaS companies who have traditionally struggled through a cobbled-together approach to customer retention and success,” Blake said. “Savy SaaS executives clearly understand that the lifeblood of their business is their existing customer base.” ClientSuccess delivers a phenomenal platform tailored for the post-sales customer success teams, while delivering key insights and intelligence for executives.”
“ClientSuccess reduces a lot of manual reporting and makes it easy for our customer success team to manage customers, ensure renewals, measure engagement, and monitor customer status,” said Chris Hecklinger, Director of Client Success at EveryoneSocial. “The Zendesk and Gmail integrations make ClientSuccess our one-stop-shop for seeing the overall activity and wellness of our customers.”
ClientSuccess is revolutionizing the way SaaS companies manage, retain and grow their existing customer base. Successful SaaS companies are expanding their focus beyond client acquisition to client retention. ClientSuccess is a client retention and growth platform that provides actionable insights, rich customer analytics, and best practices to proactively manage success throughout the customer lifecycle. ClientSuccess helps SaaS companies reduce churn, increase revenue and maximize the lifetime value of the customer. www.clientsuccess.com.
About Peak Ventures
Peak Venture Capital is a seed-stage venture fund in Provo, Utah. www.peakventurecaptial.com.
About Josh James
Josh James is the Founder/CEO of Domo. Prior, Josh co-founded and served as CEO of Omniture.
Media Contact: Wade Shearer, ClientSuccess, Inc., (801) 441-0805, firstname.lastname@example.org