Leadership Team
We’re excited to serve you. Our success is your success. We mean it. We have assembled an all-star team to produce amazing tools for you to improve your relationship with your customers. Reach out – we would love to connect and hear your story.
Dave Blake
Founder & CEO
I’m a relationship guy and love taking care of clients. Otherwise, I’m usually found on the sidelines cheering on one of my 5 kids, all year round. I’m also a bit of a fan (err, fanatic) of BYU Football.
Jeremy Knudsen
CTO
JD Nyland
SVP of Product
JD has a proven track record of building award-winning SaaS solutions. He is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort.
Kristi Faltorusso
VP of Customer Success
Kristi Faltorusso is a Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies like BrightEdge, Sisense, BetterCloud and IntelliShift. Over the past decade she has helped these companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy.
TJ Ruff
VP of Sales
I’m passionate about working with people and problem-solving. I love traveling with my amazing wife, scuba diving, reading, and football. I believe every pizza can be a personal pizza if you try hard and believe in yourself.
Recognized as the Best
We are intentional about driving game-changing customer success innovation that our customers will actually use. Our users rate us as the “Leader” in Customer Success and we’re consistently ranked as the ‘Easiest to Use’ and the ‘Easiest to Administer’.
