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ClientSuccess is more than our name. It’s who we are. It’s in our blood. We are obsessed with delivering an amazing experience, tangible value, and awesome solutions for our clients.

We are not just selling products – we are focused on helping our clients deliver world-class client success, retention, and growth.

Our Passion For Customer Success

Our goal is to help you drive a “Culture of Customer Success” across your entire organization.  This includes not just your ‘customer success’ team, but should include everyone from Product, Marketing, Sales, Support, Operations, etc.

We have helped small startups build their customer success culture on the way to rocketship growth, and we’ve helped large global enterprises improve how their entire company thinks about customer success.  At both ends of the spectrum, the core principles around helping customers Onboard, Adopt, Retain, and Grow remain the same. 

Leadership Team

We’re excited to serve you. Our success is your success. We mean it. We have assembled an all-star team to produce amazing tools for you to improve your relationship with your customers. Reach out – we would love to connect and hear your story.

Dave Blake

Founder & CEO

I’m a relationship guy and love taking care of clients. Otherwise, I’m usually found on the sidelines cheering on one of my 5 kids, all year round. I’m also a bit of a fan (err, fanatic) of BYU Football.


Bruce Arnett



Kristi Faltorusso

Chief Customer Officer

Kristi Faltorusso is a Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies like BrightEdge, Sisense, BetterCloud and IntelliShift. Over the past decade she has helped these companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy.

JD Nyland

SVP of Product

JD has a proven track record of building award-winning SaaS solutions. He is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort.

TJ Ruff

VP of Sales

I’m passionate about working with people and problem-solving. I love traveling with my amazing wife, scuba diving, reading, and football. I believe every pizza can be a personal pizza if you try hard and believe in yourself.

Backed by the Best in SaaS and Technology

Our success is your success. We mean it and some of the biggest names in tech do too. We’re backed by a team of some of the top VC firms in SaaS, successful founders, and entrepreneurs, including Cervin Ventures, Album VC, and many others.  


Recognized as the Best

We are intentional about driving game-changing customer success innovation that our customers will actually use.  Our users rate us as the “Leader” in Customer Success and we’re consistently ranked as the ‘Easiest to Use’ and the ‘Easiest to Administer’.

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