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CS100 Speaker Preview: Emilia D’Anzica – Proactive Customer Success Strategies that Create Fans


Emilia D’Anzica, Vice President of Customer Engagement at WalkMe, was recently announced as a speaker at the upcoming CS100 Summit, the premiere conference for customer success executives and leaders.

The CS100 Summit will take place September 13-15, 2016 at the St. Regis Hotel in Park City, Utah and will attract 100 customer success executives traveling in from across the world for an exclusive 3-day learning event. Customer success executives, leaders, and innovators will come together to focus on ideation, strategies, and real-world applications of customer success.

Emilia brings with her incredible advice for customer success leaders in how they can be proactive and deliver great fans and results. At the CS100 Summit, Emilia will share her incredible experience, but in advance, we want to give our attendees a sneak peek into just a few things she’ll discuss:

Proactive Customer Success Strategies Deliver Customer Fans and Results

In Emilia’s session, she’ll focus on how to drive proactive customer strategies and thereby create customer fans which yield results by sharing examples from her own customer success journey.

The 3 major components of proactive customer success strategies that Emilia will share include:

  • Onboarding: While everyone talks about the first 30 or 90 days of onboarding, the first 24 hours are key in delivering custom fans and results.
  • Ongoing Success: Customer data can drive your organization’s long-lasting customer relationships.
  • Support: There are many great tools out there today that can help your team scale and proactively support your customers.

Start Thinking About THIS Before the CS100 Summit

“What are your biggest challenges and what do you seek to accomplish by attending the CS100?

Emilia advises attendees to create a plan with key objectives and make the most out of the 48 hours while attending the event. “Even if networking is not your thing, make a point of meeting five new people who you can exchange ideas with and learn from,” Emilia suggests.

Customer Success Matters to Emilia Because…

“Customer success is the heart of a company,” said Emilia. “It fuels not only the customer’s success with your product but also the organization’s with growth opportunities, customer feedback, product ideas and marketing with evangelists. Focus on this essential pillar of every organization ensures the future of a company’s health.”

Interested in attending the CS100 Summit and hearing from Emilia along with many others firsthand? Don’t miss out! Register to attend today:

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