On the evening of Wednesday, June 8, 2016, Dave Blake (ClientSuccess Founder and CEO) and I were in a packed house at the 2016 Red Herring Top 100 North America awards in Newport Beach, California. We anxiously waited as the names were read of those who would join the ranks of the most innovative technology companies in North America.
We were humbled and excited when our name was read as a winner of the 2016 Red Herring Top 100 North America award. Dave turned to me and said, “What an honor. We have an awesome team and customers. This is for them.”
It’s an honor to join the ranks of Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay who were past Red Herring Top 100 North America winners recognized early in their entrepreneurial journey as technology that would change the way we live and work.
This recognition continues to spark our passion to deliver on our mission to help companies around the world keep their customers happy and predict when they’re not.
Red Herring announced its Top 100 North America award winners in recognition of leading private companies who are delivering innovations and technologies across their respective industries.
Red Herring Selection Criteria
“In 2016, selecting the top achievers was extremely difficult,” said Alex Vieux, publisher and CEO of Red Herring. “The variety, depth, disruption and traction we saw from the early stage companies to those with significant scale made it one of the toughest vintages to judge. The North America winners are representative of the amazing ecosystem that never ceases to astound, with new and experienced entrepreneurs continuing to push the barriers of innovation.”
Red Herring’s editorial staff evaluated ClientSuccess and other winners on both quantitative and qualitative criteria, such as financial performance, technological innovation and intellectual property, DNA of the founders, business model, customer footprint and market penetration.
This assessment of potential is complemented by a review of the track record and standing of startups relative to their sector peers, allowing Red Herring to see past the “buzz” and make the list a valuable instrument of discovery and advocacy for the most promising new business models in North America.
Red Herring Top 100 North America enlists outstanding entrepreneurs and promising companies. It selects the award winners from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these up-and-comers.
It’s an honor to receive such recognition for our hard work. We celebrate this win with our team and clients—the heart of our business. We envision a world where post-sales customer knowledge is centralized, streamlined, and shared in a way that provides the right insights to the right people at the right times to spark authentic and meaningful experiences that build relationships that last. This idea is not small—but huge, it’s the essence of our business, it’s the essence of life and it’s our focus, our mission. And why we come to work.
Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center:
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