5 Customer Success Conferences You Should Attend in 2020

November 14, 2019

Teresa Becker

Customer Success Strategist

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. With many influencers and industry experts in a single place, they can offer the perfect time to pick the brains of those you look to for inspiration in your customer success strategies. These conferences also offer the opportunity to see and interact with the latest and greatest CSM software and identify how you will prepare your customer success team for 2020 and beyond. 

Most customer success conferences also offer breakout sessions that allow you to learn more about specific aspects of customer success you might be interested in digging deeper into. With so many great reasons to attend a customer success conference, it’s an easy decision to attend several conferences each year. The hard part is deciding which conferences are actually worth attending. We’ve compiled five customer success conferences you should attend in 2020 below.

1. CS100 Summit

September 15-17, 2020

Sundance, UT

The CS100 Summit is rated 5 stars by attendees because of the structure and topics of the conference.  The CS100 Summit brings the top leaders and innovators in customer success together for a multi-day conference set in the stunning slopes of Utah. As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Attendees will apply inspiration and ideas to real-world applications.

2. Customer SuccessCon

November 18, 2019

Hotel Shattuck Plaza Berkeley, CA

The 2020 Customer SuccessCon dates and locations will be released sometime after the 2019 Customer SuccessCon wraps up. Once the information for the 2020 conference becomes available, this information will be updated. Customer SuccessCon combines and “the art and science” of customer success and provides attendees the opportunity to learn around the globe. The conference is held in multiple locations to keep the events small and facilitate deeper, more meaningful conversations.

3. X4 Experience Summit

March 10-13, 2020

Salt Lake City, UT

The 2020 X4 Experience Summit brings together customer success leaders and experienced brand leaders. With over 100 tactical breakout sessions, attendees are bound to find more than a few sessions they want to attend. These sessions are led by top executives from brands like MasterCard and Google.


March 23 – 25, 2020

Hyatt Regency Indian Wells, CA

Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes.

5. Smart Customer Service

April 27-29, 2020

JW Marriott Washington DC

Customer-centric culture is the focus of the 2020 Smart Customer Service conference in Washington DC. While we know there are many differences between customer success and customer service, it’s key to understand how these teams work together for the good of the customer, and this conference is sure to hit that note. Keynotes, case, students, workshops, and more will be available for attendees from a multitude of industries. Panel experts will be available to answer questions and help explain the benefits of a superior customer service strategy.

It’s important to begin planning your 2020 customer success conference schedule now so you can secure your flights and hotels in advance. Many conferences often have early bird specials and discounted hotel rates. Take advantage of these offers early on to save some money and get any additional perks that may only be available to those who register as early birds. 

An additional benefit of planning your 2020 customer success conference schedule early is that you can begin to see what events are happening outside of the schedule and appropriately plan for those. Networking is a huge part of these conferences, so it’s important to find the events that provide the most value. Look for both large and small events. The large events are great for general meet and greets, and the smaller events can drive meaningful conversations that you simply can’t find at large, crowded events.

Be sure to subscribe to our blog so you are the first to know when our 2020 CS100 Summit dates and location are announced.

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