The 6th Annual CS100 Summit was held in beautiful Sundance, Utah, September 25–27, at the Sundance Mountain Resort — the main event for customer success executives and leaders, where the brightest minds and leading innovators come together to engage in stimulating conversations, share insights, and learn from each other's experiences in a breathtakingly beautiful setting.
Agenda
- 11:30 AM – 1:00 PM — Morning Boot Camp (Clozd): The Ultimate Guide to Renewal Win/Loss Analysis
- 2:00 PM – 4:00 PM — Afternoon Boot Camp (Valueplan): Value Realization Launchpad — Justin Zacks & Saul Gurdus
- 7:00 PM – 9:00 PM — Opening Reception
- 9:00 AM — Welcome: A New Dawn of Customer Success — Dave Blake (Founder/CEO, ClientSuccess)
- 9:15 AM — Keynote: Tessa White (The Job Doctor) — The Unspoken Truths for Career Success
- 10:00 AM — Brittany Soinski (Loom) — Engineering and Scaling High-Impact Onboarding
- 10:30 AM — Kari Ardalan (Qualtrics) — A Blueprint for Digital Success
- 11:15 AM — Greg Daines (ChurnRX) — Using Results to Hold Your Customers Accountable
- 11:45 AM — Jan Young & Ralphie English — Using AI to Transform Post-Sales Revenue
- 1:30 PM — Innovation Roundtables: Health Score, CS Board Deck & CSM Compensation
- 8:00 PM – 10:30 PM — CS100 Casino Night (SuccessCOACHING)
- 9:00 AM — Welcome & Keynote: Kristi Faltorusso (CCO, ClientSuccess)
- 9:45 AM — Shane Evans (Gong) — Creating Raving Fans for Revenue Growth
- 10:15 AM — Whitney Daily (Netwrix) — Building a High-Performing Renewals Strategy
- 11:15 AM — Kristy Muir, Sterling Snow & Tyler Hogge (Pelion Ventures) — 3 Ways to Align Revenue and Product
- 1:15 PM — Maranda Dziekonski (Datasembly) — Leading Through Layoffs
- 1:45 PM — Ari Hoffman (Influitive) — Customer Success and Customer Marketing
- 2:45 PM — Closing Remarks — Dave Blake & Kristi Faltorusso
Inspired in the Mountains
Each year, the CS100 Summit holds the world's best customer success executive gathering in an exclusive, pristine location. Nestled at the base of majestic Mount Timpanogos, Sundance Mountain Resort — with inspiring views, fall colors, and crisp mountain air — is the perfect place to learn and connect with the world's best customer success leaders.
If not the best conference I have been to, it was the most helpful. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I'll be one of the first to buy tickets next year.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation