The 7th Annual CS100 Summit returned to the spectacular Sundance Mountain Resort — the main event for customer success executives and leaders, where the brightest minds and leading innovators come together to engage in stimulating conversations, share insights, and learn from each other's experiences in a breathtakingly beautiful setting.
A transformative three-day experience uniting the best of the best in customer success for impactful content and networking — thought-provoking keynotes, presentations, panel discussions, roundtables, and peer-to-peer knowledge sharing.
Agenda
- 11:00 AM – 1:00 PM — Morning Boot Camp: Rod Cherkas — Drive Expansion with the REACH Framework™
- 2:00 PM – 4:00 PM — Afternoon Boot Camp: AI Agent Design Workshop with DevRev
- 4:00 PM – 4:30 PM — ClientSuccess Showcase
- 7:00 PM – 9:00 PM — Opening Reception
- 9:00 AM — Welcome: Dave Blake (Founder/CEO, ClientSuccess)
- 9:20 AM — Dave Jackson — Rethinking Customer Success: A True Company-Wide Approach
- 10:00 AM — Michael Boyd — Monetizing Post-Sales
- 10:30 AM — Christine Trost & Phoebe McKinney — Leading Through Disruption
- 11:30 AM — Arit Nsemo — Unlocking AI's Potential: Capacity Modeling for CS Teams
- 12:00 PM — Brittany Soinski — Video-Driven Onboarding
- 1:30 PM — Roger Mendez — Blueprint for Growth: Customer Operations at Scale
- 2:00 PM — Workshop: Josh Crossman — Customer Growth Automation (Magnify)
- 8:00 PM – 11:00 PM — CS100 Casino Night (SuccessCoaching)
- 9:00 AM — Welcome: Kristi Faltorusso
- 9:10 AM — Keynote: Noelle Pikus Pace (2x Olympian) — Achieve Your Goals, Inspire Higher
- 10:00 AM — Brett Queener — An Investor's Take on the Value of Customer Success
- 10:30 AM — Amanda Berger — Your First 90 Days as a CS Leader
- 11:15 AM — Kristi Faltorusso — AI-Powered Customer Success: The 5 Ps
- 11:45 AM — Nicole Alrubaiy — Max Retention: Aligning Around Revenue
- 1:15 PM — Amy Oilman — Creating High-Impact Customer Success Teams
- 1:45 PM — Jenelle Friday — Empathetic Leadership in Remote Teams
- 2:45 PM — Closing Remarks — Dave Blake & Kristi Faltorusso
Inspired in the Mountains
Each year, the CS100 Summit features the world's best customer success executive gathering in an exclusive, pristine location. Sundance Mountain Resort, nestled at the base of majestic Mount Timpanogos, offers views that inspire as you learn and rub shoulders with the world's best customer success leaders. The fall colors and crisp air make Sundance the perfect location.
The CS100 Summit was an absolute joy to attend! It was truly one of the — if not THE best conferences I've been to. The timing was well planned and the workshop style was very well done.
If not the best conference I have been to, it was the most helpful. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I'll be one of the first to buy tickets next year.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation