The 8th Annual CS100 Summit returned to the spectacular Sundance Mountain Resort — the premier event where customer success executives and leaders converge to shape the future of the industry. Set against the breathtaking backdrop of Sundance, CS100 creates an intimate environment where the brightest minds in customer success engage in meaningful dialogue, share battle-tested strategies, and forge lasting connections.
Three days blended high-level strategic discussions with practical applications — thought-provoking keynotes, expert-led presentations, dynamic panels, interactive roundtables, and peer-to-peer learning, all designed to elevate your customer success strategy.
Agenda
- 11:00 AM – 1:00 PM — Morning Bootcamp: Greg Danes (CEO, ChurnRX) — The Churn Crushing Playbook
- 2:00 PM – 4:00 PM — Afternoon Bootcamp: Andrew Marks (Founder, SuccessCoaching) — From Value Delivered to Value Realized
- 4:00 PM – 5:00 PM — Sponsor Showcase
- 7:00 PM – 9:00 PM — Opening Reception
- 9:00 AM — Welcome & Opening Remarks: Dave Blake (Founder/CEO, ClientSuccess)
- 9:15 AM — Dan O'Connell (CEO, Front) — What Great CS Leaders Do Differently: A CEO's Perspective
- 9:45 AM — Sasha Anderson (Global Head of CX, Canva) — The Modern CX Funnel
- 10:15 AM — Colin Murphy (CCO, Zendesk) — A Successful First 120 Days as a CCO at Scale
- 11:00 AM — Katie Bonilla (SVP CX, Docebo) — Improve Retention: Learnings from an Effective Task Force
- 11:30 AM — Natalie Wolf (CCO, People.ai) — A CCO's Blueprint for AI-Ready Customer Success
- 1:00 PM — Workshop: Josh Crossman (CEO, Magnify) — Growth, AI, and What Happens Next in Post-Sales
- 1:45 PM — AI Think Tank Roundtables (sponsored by Statisfy)
- 8:00 PM – 11:00 PM — CS100 Casino Night
- 9:00 AM — Welcome: Kristi Faltorusso (CCO, ClientSuccess)
- 9:10 AM — Keynote: Jimmer Fredette (Olympian, former NBA player)
- 10:00 AM — Jill Sawatzky (EVP/CCO, Thought Industries) — Your Best Customers Are Trying to Tell You Something
- 10:30 AM — Jay Nathan (CEO, Balboa Solutions) — Crash Course in SaaS Financial Literacy
- 11:15 AM — Kristi Faltorusso & Maranda Dziekonski (CCO, Fexa) — The Fit Test
- 11:45 AM — Rob Zambito (Success Scaled Consulting) — The VALUE Model for Customer Expansion
- 1:15 PM — Chris Hood (CH Digital) — Your Customers Don't Care About AI. Why Should You?
- 1:45 PM — David Karp (CCO, DISQO) — Be the Unicorn Leader CS Needs
- 2:15 PM — Lane Holt (Constant Contact) — CS in Legacy Organizations
- 2:45 PM — Closing Remarks — Dave Blake & Kristi Faltorusso
Inspired in the Mountains
Each year, the CS100 Summit brings together the world's top customer success executives for an exclusive, high-impact experience in a breathtaking setting. Nestled at the base of majestic Mount Timpanogos, Sundance Mountain Resort — with stunning mountain views, crisp autumn air, and vibrant fall colors — provides the perfect backdrop for deep learning, meaningful conversations, and invaluable connections.
The CS100 Summit was an absolute joy to attend! It was truly one of the — if not THE best conferences I've been to. The timing was well planned and the workshop style was very well done.
If not the best conference I have been to, it was the most helpful. Perfect duration and schedule. The size was perfect. I have nothing but positive feedback. I'll be one of the first to buy tickets next year.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation