The 5th Annual CS100 Summit was held in beautiful Sundance, Utah, September 27–29, at the Sundance Mountain Resort. The premier customer success conference brings together top executives, leaders, and innovators — an exclusive learning environment among like-minded executives in a pristine location, creating an atmosphere of inspiration, ideation, strategy, and real-world application.
Agenda
Tuesday, September 27, 2022
- 10:00 AM – 12:00 PM — Boot Camp #1 (SuccessCoaching): Outcome-Based Selling — Aaron Thompson
- 2:00 PM – 4:00 PM — Boot Camp #2 (ESG): Customer Success Maturity Model — Marley Wagner & Sheik Ayube
- 7:00 PM – 9:00 PM — Opening Reception
Wednesday, September 28, 2022
- 9:00 AM — Welcome: Elevating Your Impact — Dave Blake (Founder/CEO, ClientSuccess)
- 9:20 AM — Keynote: James Lawrence (The Iron Cowboy) — Redefine Impossible
- 10:15 AM — Donna Weber (Springboard Solutions) — Drive Customers to Value Immediately
- 10:45 AM — Greg Daines (Churn RX) — What Kind of Churn Do You Have?
- 11:30 AM — Live Reveal: Top 25 Influencers & Top 100 Strategists
- 1:30 PM — Nisha Baxi (Gong) — Community Foundations
- 8:00 PM – 9:30 PM — CS100 Casino Night (Thought Industries)
Thursday, September 29, 2022
- 9:00 AM — Welcome & Keynote: Kristi Faltorusso (CCO, ClientSuccess)
- 9:30 AM — Chris Koehler (Box) — Marketing Beyond Pipeline
- 10:00 AM — Maranda Dziekonski (Swiftly) — Building Customer Success Career Paths
- 10:30 AM — Bob London (Chief Listening Officers) — Customer Love Languages
- 1:15 PM — Sterling Snow (Divvy) — Sales and Success
- 1:45 PM — Beth Yehaskel (Winning By Design) — Building Your Growth Engine with CS
- 2:45 PM — Closing Remarks — Dave Blake & Kristi Faltorusso
Inspired in the Mountains
The CS100 Summit gives customer success executives an exclusive learning environment in a pristine location. Sundance Mountain Resort, at the base of Mount Timpanogos, sets the stage for inspiration, ideation, and real-world application around customer success.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation