The 4th Annual CS100 Summit was held in beautiful Sundance, Utah, September 9–11, at the Sundance Mountain Resort — bringing together top executives, leaders, and innovators in customer success for two days of inspiring and impactful content: keynotes, innovation pitches, panels, roundtables, knowledge sharing, and peer networking.
Agenda
- 10:00 AM – 12:00 PM — Boot Camp #1: Kristen Hayer (The Success League) — Optimizing Your CS Team Structure
- 2:00 PM – 4:00 PM — Boot Camp #2: Todd Eby (SuccessHACKER) — A Success Planning Process That Works
- 7:00 PM – 9:00 PM — Opening Reception
- 9:00 AM — Welcome & Keynote: Dave Blake (ClientSuccess) — Lead Out
- 9:15 AM — Keynote Fireside: Ryan Smith (Qualtrics) — From Basement to $8B Acquisition
- 10:00 AM — Melinda Gonzalez (WeWork) — First 90 Days as a CS Leader
- 10:45 AM — Gillian Heltai (Talkdesk) — Customer Advocacy as a Competitive Differentiator
- 11:15 AM — Greg Daines (Client Velocity) — The 3 Toxic Excuses of Customer Success
- 8:00 PM – 9:30 PM — ClientSuccess Concert featuring Chad Truman
- 9:10 AM — Keynote: Kerry Bodine (Bodine & Co.) — The Path to Profitable Customer Experiences
- 10:00 AM — Jon Herstein (Box) — Blow Your Customers' Minds with a Customer-Centric Culture
- 10:30 AM — Ursula Llabres (Workplace by Facebook) — Connecting Customer Experience to Value
- 11:15 AM — Jonathan Kim (Appcues) — Marrying Product & Customer Success
- 1:45 PM — Donna Weber (Springboard Solutions) — Why Continuous Onboarding Is Critical
- 2:15 PM — Jim Kalbach (Mural) — Jobs to Be Done in Customer Success
- 2:45 PM — Closing Remarks — Dave Blake
Inspired in the Mountains
Each year, the CS100 Summit holds the world's best customer success executive gathering in an exclusive, pristine location. Sundance Mountain Resort, at the base of majestic Mount Timpanogos, offers views that inspire as you learn alongside the world's best customer success leaders.
The CS100 Summit was an absolute joy to attend! It was truly one of the — if not THE best conferences I've been to. The timing was well planned and the workshop style was very well done.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation