The inaugural CS100 Summit was held in beautiful Park City, Utah, September 13–15, at the St. Regis Deer Valley — bringing together 100 of the premier customer success executives, leaders, and innovators for an exclusive learning environment among like-minded executives in a pristine location.
Agenda
Tuesday, September 13, 2016
- 5:00 PM – 7:00 PM — Check-In
- 7:00 PM – 9:00 PM — Opening Reception & Networking — The Outlook Patio, St. Regis
Wednesday, September 14, 2016
- 9:00 AM — Opening Remarks — Dave Blake (Founder/CEO, ClientSuccess)
- 9:15 AM — Ryan Smith (Qualtrics) — Customer Success from a CEO's Perspective: Startup to Unicorn
- 10:00 AM — Jason Holmes (Marketo) — Customer Success in the C-Suite
- 11:00 AM — Stacey Bishop (Scale Venture Partners) — The Investor Perspective on Customer Success
- 11:30 AM — Katie Rogers (Salesloft) — Startup to Hypergrowth Customer Success
- 12:00 PM — Mitch Macfarlane (Instructure) — Hypergrowth to IPO Customer Success
- 2:00 PM — Ursula Llabres (InsideSales) — Customer Success Segmentation Strategies
Inspired in the Mountains
The inaugural CS100 Summit gathered 100 of the premier customer success executives at the St. Regis Deer Valley in Park City, Utah — a pristine setting for an atmosphere of inspiration, ideation, strategy, and real-world application around customer success.
The CS100 Summit returns in 2026
The inaugural CS100 AI Summit — Sept 8–9, 2026 at Sundance. Limited to 100 customer success leaders.
Request Invitation