Recorded Webinar: 5 Metrics That Matter for Product and Customer Success Teams

Brent Peterson

Customer Success Specialist

Metrics for customer success and product

The live webinar happened on Tuesday, November 7th at 2:00 pm EST.

You can access the recorded webinar here

Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams.

This webinar will help product and customer success teams, understand which metrics are unique and which are shared. As both teams understand these metrics they will become more effective and collaborative as one cohesive team.

Register the recorded webinar here: 5 Metrics That Matter: Quantifying Success for Product and Customer Success Teams

In this webinar you will learn:

  • 5 Key indicators vital for both product and customer success
  • How to measure the ongoing value your customers are getting from your product
  • User engagement patterns
  • Overlapping metrics between customer success and product
  • How the two teams can become more collaborative

Your Presenters

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.

Dan Demas is the VP of Customer Success at Pendo.io. Before Pendo, Dan was the VP of Customer Success at Act-On Software, where he was responsible for Technical Success, Customer Success, eLearning, Professional Services, Customer Experience, and Success Operations.  During his tenure at Act-On, he built the customer success organization from one person to a team supporting 3,000 customers.

Watch the recorded webinar here: 5 Metrics That Matter: Quantifying Success for product and CS Teams

View another customer success webinar recording: When to Invest, Specialize, and Scale Customer Success

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:

Customer Success as a Culture: Customer Success Leaders Edition

Customer Success as a Culture: Sales Leaders Edition

Customer Success as a Culture: Marketing Leaders Edition

Customer Success as a Culture: Product Leaders Edition

Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

Also worth reading

Recorded Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess hosted Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity, for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg introduced a simple customer success question that will help you and your organization become truly customer centric. Watch this customer success webinar and learn [...]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: 5 Strategies of Top Performing Customer Success Teams

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud, for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report. Jamey Jeff, the webinar presenter, is a former [...]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: Churn Probability Score Framework - How to Recognize Risks and Predict Customer Success

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. The recorded customer success webinar covers the topics on how to build and use the Churn Probability Framework to recognize [...]

Burke Alder

Customer Success Strategist