Recorded Webinar: 5 Metrics That Matter for Product and Customer Success Teams
The live webinar happened on Tuesday, November 7th at 2:00 pm EST.
You can access the recorded webinar here
Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams.
This webinar will help product and customer success teams, understand which metrics are unique and which are shared. As both teams understand these metrics they will become more effective and collaborative as one cohesive team.
Register the recorded webinar here: 5 Metrics That Matter: Quantifying Success for Product and Customer Success Teams
In this webinar you will learn:
- 5 Key indicators vital for both product and customer success
- How to measure the ongoing value your customers are getting from your product
- User engagement patterns
- Overlapping metrics between customer success and product
- How the two teams can become more collaborative
Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform that helps customer success teams build relationships that last by giving them easy-to-use tools to proactively manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global customer success teams for Adobe and Omniture prior to founding ClientSuccess.
Dan Demas is the VP of Customer Success at Pendo.io. Before Pendo, Dan was the VP of Customer Success at Act-On Software, where he was responsible for Technical Success, Customer Success, eLearning, Professional Services, Customer Experience, and Success Operations. During his tenure at Act-On, he built the customer success organization from one person to a team supporting 3,000 customers.
Watch the recorded webinar here: 5 Metrics That Matter: Quantifying Success for product and CS Teams
View another customer success webinar recording: When to Invest, Specialize, and Scale Customer Success
We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below:
Also if you’re currently managing your customer success strategies in spreadsheets and Salesforce, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their info in one place through ClientSuccess. Request a ClientSuccess demo.
New posts each Tuesday and Thursday.
Also worth reading
ClientSuccess is excited to host Andrew Stapleton, VP of Customer Success at G2Crowd, for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Andrew will discuss practical ways to gather customer reviews and then show you specific examples on how to use those reviews to create customer advocacy. Invite [...]
ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative, for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. Jay discussed a model to help you make a decision on where [...]
ClientSuccess hosted David Jackson, Founder and CEO of TheCustomer.Co, for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. David shared his thoughts on how to scale your team and organization with product-led customer success. In this webinar, David set the stage of product-led customer success by discussing the current state [...]