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2020 State of Customer Success

The “2020 State of Customer Success” report is ready to go!

Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some amazing insights around areas like:

  • Where do CSMs spend most of their time (Onboarding, Adoption, Renewals, Expansion, etc)?
  • Are companies growing their customer success teams this year?ย Spoiler, YES, most companies are growing their success teams … even in 2020 ๐Ÿ˜„๐Ÿ˜„
  • How are CS teams being compensated?

Fill out the form and get access to the full report, the recorded webinar with Dave Blake and Mark Stoddard, and the presentation with all the key stats.

Download the Report:

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