The “2020 State of Customer Success” report is ready to go!
Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some amazing insights around areas like:
- Where do CSMs spend most of their time (Onboarding, Adoption, Renewals, Expansion, etc)?
- Are companies growing their customer success teams this year? Spoiler, YES, most companies are growing their success teams … even in 2020 😄😄
- How are CS teams being compensated?