Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or community lead engagement approach with your customers.
About the Speakers
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.