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Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value of NPS. Over the years many have claimed that NPS or Net Promoter Score has lost its value and was not a program worth executing. Kristi spends this 60 minute session unpacking the value of a well executed and consistent NPS program as it can be a core component of your Voice of Customer (VOC) program.

Lesson Materials:

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