Customer health scores are one of the most important tools that a customer success (CS) team uses to predict retention, however many CS pros are finding that while their customer health score predicts customer satisfaction, it does not predict retention and growth.
Irit Eizips and her team at CSM Practice will share the results of the first ever industry-wide survey that gets to the bottom of how the best companies are building and using their health scores models
In this session you’re going to learn:
- How the best SaaS companies build their health score models
- What inputs you should include in your health score
- How to build a model that actually predicts retention, not just customer satisfaction
Watch the webinar and view all the resources now by filling out the form. 👉