ClientSuccess hosted Maranda Dziekonski, VP of Customer Success and People Operations at Swiftly to talk about how to balance customer empathy and business needs during turbulent times.
Date Held: March 26, 2020
In this webinar you will learn:
- How to show empathy for customer’s circumstances while looking after the for the best interest of your business.
- Tactics for handling customer requests around cancellation & delayed payment.
- How to assess whether your product is essential and then prepare your customer responses accordingly.