Boaz Maor, VP of Customer Success of OpenGov, is a veteran customer success executive and won the inaugural Customer Success Innovator of the Year Award, at the CS100 Summit, the premier summit for customer success leaders.
The webinar was held on February 21st, 2018 at 11:00 am Mountain Time
In this webinar you will learn:
- Why your customer health score may be useless and what to do about it
- The difference between customer health scoring and the customer maturity index
- 4 principles of the Customer Maturity Index
- The framework to calculate the Customer Maturity Index (CMI)