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Lesson #1
How to Build Customer Relationships that Unlock NRR

Join host Kristi Faltorusso, VP of Customer Success at ClientSuccess as she hosts Kate Neal, Director of Customer Success at Staircase.ai, as she discusses how building strong customer relationships is key to achieving sustainable growth and success in the B2B SaaS world. She will address complex challenges (like many:many and 1:many) and how building relationships at scale can be tough and provide best practices for establishing relationships with key customer personas, what the right mix of relationships is, how to deepen and strengthen those relationships, and how to do it all at scale, effectively.

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Lesson #2
How to Speed up Onboarding, Reduce Churn, & Drive Sales/Success Alignment

Scott Sambucci is a sales coach for tech businesses and has an interesting discussion with Mark Stoddard, VP of Sales & Marketing at ClientSuccess. They discuss ways to speed up onboarding, reduce churn, and drive sales/success alignment.

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Lesson #3
Managing the Renewal Process from Start to Finish

With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively manage the entire process from start to finish. Join Dave Blake, CEO/Founder of ClientSuccess, as he hosts Kristi Faltorusso, Chief Customer Officer, as she takes you through a comprehensive renewal journey. Hear her approach on things like the timeline, ownership, process and automation.

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Lesson #4
Renewal Automation Philosophies & Practices

Please join host Kristi Faltorusso, VP of Customer Success at ClientSuccess, and her guest Star Hofer, VP of Customer Success at PartnerStack, as Star dives deep into her philosophies and practices around renewal automation. If a Customer Success team is doing everything they should to help the customer achieve value from the partnership, the renewal should be an activity or task but not a core milestone. You won’t want to miss it.

Lesson Materials:

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