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Lesson #1
Designing a Scaled Customer Success Program That All Your Customers Will Benefit From

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on a Scaled Customer Success Program that will benefit all your customers. Learn how to leverage automation, customer marketing and a strategic 1:Many approach that can help empower and enable your customers.

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Lesson #2
Launching a Customer Community Before You Think You’re Ready

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community development. Can you keep a secret … You can get started with the people and products you have at your disposal today. Learn how to effectively bring customers together as a v.1 and prepare yourself for your lifelong community journey.

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Lesson #3
Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and Outreach

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption data to inform your strategy and drive your engagement. At the end of the day if customers are not using your product there is a problem they are looking for your help to solve.

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Lesson #4
New CSM Onboarding – How to Get Your CSM Ramped without a Formal Training Team

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSPs without a training and enablement team. Learn where to focus your time and efforts to get the most from each new hire as quickly as possible.

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