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Team Leadership Toolkit

The Team Leadership Toolkit contains 8 valuable resources to help you learn the strategies and tactics needed to successfully lead and manage your Customer Success team.

The toolkit includes:

  • Webinar – Lessons Learned from Building 3 Customer Success Teams from Scratch
  • Webinar – How to Build a Cohesive Customer Success Team
  • Webinar – 5 Metrics that Matter to Customer Success and Product Teams
  • eBook – How to Build and Scale a Customer Success Team
  • Article – A New Way to Improve Your CSM Team Performance
  • Article – When and How to Bring Executives Into Customer Interactions
  • Article – How Customer Success Teams Should Navigate the Complexities of Customer Handoffs
  • Article – Customer Success Team Setups: Pros & Cons
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