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New Overview report

We have added a new report called Overview. It’s a snapshot of the current state of your business and contains the following metrics:

  • Total clients
  • Total subscriptions
  • Total subscription quantities
  • Average subscription length
  • Monthly Recurring Revenue (MRR)
  • Annualized Recurring Revenue (ARR)
  • Total Subscription Value (TSV)
  • Average Revenue per CSM
  • Client Pulse breakdown by percentage
  • Client count by Pulse value

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Hover over the question mark icon next to each metric for a definition. You can also browse a full list of metrics and their definitions in our knowledge base.

Announcing ClientSuccess Goals: Deliver Measurable Results for Your Customers

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