Dashboard

• View all of your NPS responses all in one place (campaigns, sources, contacts, client types, etc)
• Deep insights into how your key contacts rate you (Executive Sponsors, Champions, etc).
• Sort and search through all comments to understand the full context behind the scores.

Survey Setup

Customize all messages/questions and decide whether to allow comments from respondents.

Preview

Preview how your survey will be displayed on multiple devices (mobile and desktop).

Campaign Stats

• Create multiple campaigns to trigger surveys (Post Onboarding, Pre Renewal, etc).
• Get rich insights into feedback from each of your campaigns.
• Answer questions like, “How is our onboarding doing?”, ‘How strong are our renewals?”

Thank You Message & Settings

• Display different ‘Thank you messages’ to your Promoters, Neutrals, Detractors, etc.
• Throttle survey deployment so that your contacts don’t receive too many surveys at a time.

Client Page View

• Allow each CSM to quickly view all NPS responses for each client, directly on the client page.
• Track client NPS trends

NPS Over Time

Quickly see how your NPS results are trending on a Daily/Weekly/Monthly basis so you can report results.