- View all of your NPS responses all in one place (campaigns, sources, contacts, client types, etc)
- Deep insights into how your key contacts rate you (Executive Sponsors, Champions, etc).
- Sort and search through all comments to understand the full context behind the scores.
Customize all messages/questions and decide whether to allow comments from respondents.
Preview how your survey will be displayed on multiple devices (mobile and desktop).
- Create multiple campaigns to trigger surveys (Post Onboarding, Pre Renewal, etc).
- Get rich insights into feedback from each of your campaigns.
- Answer questions like, “How is our onboarding doing?”, ‘How strong are our renewals?”
Thank You Message & Settings
- Display different ‘Thank you messages’ to your Promoters, Neutrals, Detractors, etc.
- Throttle survey deployment so that your contacts don’t receive too many surveys at a time.
Client Page View
- Allow each CSM to quickly view all NPS responses for each client, directly on the client page.
- Track client NPS trends
NPS Over Time
Quickly see how your NPS results are trending on a Daily/Weekly/Monthly basis so you can report results.