ClientSuccess Resource Library Content Type Show All Blog Posts Webinars Case Studies eBooks Templates Toolkits Topic Account Growth Building Trust / Loyalty Business Decisions Career Development Churn Management / Retention ClientSuccess Communication COVID19 CSM Compensation CSM from the Trenches CSMs Customer Experience Customer Health Score Customer Journey Customer Success as a Culture Customer Success Industry Customer Success Platform Implementation Leadership Maturity Index Metrics Onboarding Product Adoption Renewal Sales Handoff Scaling Customer Success Strategy Team Building Tools Team Building Filter by Content Type AllBlogeBookOther ResourcesTemplateToolkitWebinarHow to Build and Evaluate the Customer Success TeamOther ResourcesRead More5 Playbooks Every CSM Team Should HaveBlogRead MoreTips and Frameworks to Structuring your Customer Success TeamsOther ResourcesRead MoreBuilding a Customer Success Profit CenterWebinarRead MoreTemplate – Architecting Your Customer Success Interview ProcessTemplateRead More2021 State of Customer SuccessWebinarRead More5 Steps to an Effective Customer Success Interview ProcessOther ResourcesRead MoreCustomer Success Webinar: Architecting Your Customer Success Interview ProcessWebinarRead More5 Playbooks Every CS Team Should DevelopOther ResourcesRead MoreToolkit: Building a Successful CS TeamToolkitRead MoreThe Definitive Guide to CSM Comp PlanseBookRead More3 Important Differences Between a Customer Success Manager (CSM) and an Account Executive (AE)BlogRead More4 Attributes to Look for When Hiring New CSMsBlogRead MoreCustomer Success Webinar: Do the Best CS Leaders Start as Front-Line CSMsWebinarRead MorePrecursive Perspective: Episode 9 | Kristi Faltorusso | IntelliShiftOther ResourcesRead MoreCustomer Success Webinar: Lessons Learned from Building 3 Customer Success Teams from ScratchWebinarRead MoreCustomer Success Webinar: How to Build a Cohesive Customer Success TeamWebinarRead MoreCustomer Success Webinar: Help! My CFO Won’t Let Me Grow Customer Success!WebinarRead More3 Tips to Help Your Customer Success Team Do More with LessBlogRead More5 Ways Customer Success Teams Can Increase Productivity While Working from HomeBlogRead MoreHow to Build and Scale a Customer Success TeameBookRead MoreThe Perfect Job Description for a VP of Customer Experience (CX)BlogRead More3 CSM Compensation Best PracticesBlogRead MoreBest Practices for Sourcing Your Customer Success Team InternallyBlogRead MoreA New Way to Improve Your CSM Team PerformanceBlogRead More11 Books Frontline Customer Success Managers Should Read Right NowBlogRead More4 Best Practices to Align Customer Success and Product TeamsBlogRead MoreHow to Create a Customer Success Staffing ModelBlogRead MoreCustomer Success Team Setups: Pros & ConsBlogRead MoreCustomer Success as a Culture — Why Passion, Experience, and Credentials Are Key for InMoment When Hiring CSMsBlogRead MoreCS100 Speaker Preview: Whitney Hillyer – Make Your Customer Success Team a Key Revenue DriverBlogRead MoreBuilding Out Your Customer Success Department: 3 Do’s and 3 Don’tsBlogRead MoreCustomer Success as a Culture — Hiring Best Practices for Customer Success ManagersBlogRead More4 Reasons Why a CSM Should be an Early SaaS Startup HireBlogRead MoreHow and When to Scale Your Customer Success TeamBlogRead More5 Ways to Improve Internal Communication Around Customer SuccessBlogRead MoreHiring for Customer SuccessBlogRead More
