ClientSuccess Resource Library Content Type Show All Blog Posts Webinars Case Studies eBooks Templates Toolkits Topic Account Growth Building Trust / Loyalty Business Decisions Career Development Churn Management / Retention ClientSuccess Communication COVID19 CSM Compensation CSM from the Trenches CSMs Customer Experience Customer Health Score Customer Journey Customer Success as a Culture Customer Success Industry Customer Success Platform Implementation Leadership Maturity Index Metrics Onboarding Product Adoption Renewal Sales Handoff Scaling Customer Success Strategy Team Building Tools Metrics Filter by Content Type AllBlogBootcampeBookToolkitWebinarSUMMER WEBINAR SERIES: Hear from the industry’s best & brightest!WebinarRead MoreLaunching a Community Platform for Your CustomersWebinarRead MoreMoving to a Pooled Customer Success ModelWebinarRead MoreDeploying a Customer Success Management Platform the Right WayWebinarRead MoreDesigning A Success Probability Score To Predict Customer SuccessWebinarRead MoreDesigning and Leveraging an Effective Product Feedback Loop to Drive Innovation Your Customers NeedWebinarRead MoreZooming into the Right Data to Uncover Risk Themes to Tackle StrategicallyWebinarRead MoreCustomer Success Considerations: SaaS Average Session DurationBlogRead MoreCSMs: Why Customer Onboarding Speed MattersBlogRead MoreAverage Session Duration and Why it Matters to SaaS CompaniesBlogRead MoreCustomer Success KPIs: What CSMs Need to KnowBlogRead MoreLeveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and OutreachWebinarRead More4 Questions CSMs Should Ask to Gather Quantitative Results BlogRead MoreWhat Qualifies As a GOOD Net Promoter Score (NPS)?BlogRead MoreNet Promoter Score (NPS) Benchmarks for Customer Success ProfessionalsBlogRead MoreHow to Calculate: Customer Lifetime Value Formula (CLV)BlogRead MoreDesigning Leverage Ratios for Your CS TeamWebinarRead MoreHow to Build Customer Relationships that Unlock NRRWebinarRead MoreCustomer Success Bootcamp: Course #4BootcampRead More3 Steps to Leverage Your Customer Health ScoreBlogRead MoreCustomer Marketing Programs to Nurture Your Customers and Develop AdvocatesWebinarRead MoreBuilding, Launching and Managing a Customer Advisory BoardWebinarRead MoreCustomer Goals – How to Identify, Track, and Achieve ThemWebinarRead MoreThe MOST Important Customer Success MetricsBlogRead MoreBreaking Down the Customer Success Trust EquationBlogRead MoreCustomer Marketing: Part 3 – SentimentBlogRead MoreCustomer Success Leading Indicators: Part IIBlogRead MoreHow to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to AttendWebinarRead MoreCustomer Success Leading IndicatorsBlogRead More2021 State of Customer SuccessWebinarRead MoreCustomer Success Webinar: Creating a Renewal and Forecasting Model that WorksWebinarRead More3 Things You Need to Know About Measuring and Boosting Customer Net RetentionBlogRead MoreHow to Identify – and Stop – Customer Value DecayBlogRead MoreYour End-of-Quarter Checklist to Set Customers Up for Success Next QuarterBlogRead MoreCustomer Success Webinar: How to Build a Health Score that Actually WorksWebinarRead MoreCustomer Success Webinar: Building Your 100-Day Leadership PlanWebinarRead More4 Engagement Models for Customer SuccessBlogRead MoreHow Better Customer Relationship Management Can Increase ROIBlogRead MoreThree Top SaaS Usage Metrics You Need to TrackBlogRead More3 Benefits a Customer Success Platform Provides Remote TeamsBlogRead MoreCustomer Success Webinar: How To Measure The Strength of Your Customer RelationshipsWebinarRead MoreHow Weave Brings Together “Return on Investment” and “Return on Effort” To Drive Customer Retention & GrowthWebinarRead MoreClientSuccess Ultimate Guide to MetricseBookRead More8 Customer Journey Analytics Your Customer Success Team Needs to TrackBlogRead MoreHow Would You Rate Your Company’s Client Experience? 3 Tips For SuccessBlogRead MoreCSM Metrics: Latest and Greatest ThinkingBlogRead MoreThe Top SaaS Metrics Your CSM Team Needs to MonitorBlogRead MoreCustomer Success Leading Indicators and 3 Ways to Turn Around a Failing ProductBlogRead MoreTop 5 SaaS Customer Success Health Metrics and 5 Runner-UpsBlogRead MoreTop 5 SaaS Customer Success Financial Metrics and 5 Runner-UpsBlogRead MoreA Quick Intro to the Sales to Customer Success Handoff Scoring ProcessBlogRead MoreCustomer Success Metrics ToolkitToolkitRead MoreCustomer Success Metrics—4 Categories to Measure Customer Success PerformanceBlogRead More5 Ways to Improve Customer Lifetime Value By Improving LoyaltyBlogRead More5 Actions to Align Your Goals with Your Customer’s GoalsBlogRead More6 Metrics that Help Calculate Your Customer’s Health & the SuccessScore™BlogRead MoreThe Outcome Customer Journey: Defining Customer Handoffs, Success Metrics, and Outcomes Between DepartmentsBlogRead MoreCustomer Success Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity IndexWebinarRead MoreCustomer Success Webinars – 5 Metrics that Matter to Customer Success and Product TeamsWebinarRead MoreCustomer Success Innovations: Generate Renewal Reports in SecondsBlogRead More 1 2 Next
