ClientSuccess Resource Library Content Type Show All Blog Posts Webinars Case Studies eBooks Templates Toolkits Topic Account Growth Building Trust / Loyalty Business Decisions Career Development Churn Management / Retention ClientSuccess Communication COVID19 CSM Compensation CSM from the Trenches CSMs Customer Experience Customer Health Score Customer Journey Customer Success as a Culture Customer Success Industry Customer Success Platform Implementation Leadership Maturity Index Metrics Onboarding Product Adoption Renewal Sales Handoff Scaling Customer Success Strategy Team Building Tools Customer Health Score Filter by Content Type AllBlogBootcampCase StudyTemplateWebinarLaunching a Community Platform for Your CustomersWebinarRead MoreMoving to a Pooled Customer Success ModelWebinarRead MoreDeploying a Customer Success Management Platform the Right WayWebinarRead MoreDesigning A Success Probability Score To Predict Customer SuccessWebinarRead MoreHow to Calculate Customer Effort Score BlogRead MoreCustomer Success KPIs: What CSMs Need to KnowBlogRead MoreBuilding Customer Loyalty: 3 Keys to Earn Trust BlogRead MorePart 3: What is a Customer Health Score and How Should CSMs Use It?BlogRead MorePart 2: What is a Customer Satisfaction Score and How Should CSMs Use It?BlogRead MorePart 1: What is a Customer Effort Score and How Should CSMs Use It?BlogRead MoreCustomer Success Tips to Conduct Your First NPS SurveyBlogRead More8 Elements of a High Performing Health ScoreBlogRead MoreCustomer Success Bootcamp: Course #3BootcampRead More3 Steps to Leverage Your Customer Health ScoreBlogRead MoreCustomer Marketing Programs to Nurture Your Customers and Develop AdvocatesWebinarRead MoreBuilding, Launching and Managing a Customer Advisory BoardWebinarRead MoreCustomer Goals – How to Identify, Track, and Achieve ThemWebinarRead MoreBeyond InsuranceCase StudyRead MoreAddShoppersCase StudyRead MorePlum VoiceCase StudyRead MoreCustomer Success Webinar: Anatomy of a High Performing Health ScoreWebinarRead MoreAnatomy of a High Performing Health ScoreBlogRead MoreTemplate – Anatomy of a High Performing Health ScoreTemplateRead MoreCustomer Success Webinar: How to Build a Health Score that Actually WorksWebinarRead MoreFocusing on Customer Success Leads to Improved Customer SatisfactionBlogRead MoreTop 5 SaaS Customer Success Health Metrics and 5 Runner-UpsBlogRead More6 Metrics that Help Calculate Your Customer’s Health & the SuccessScore™BlogRead MoreCustomer Success Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity IndexWebinarRead More3 Reasons Why Customer Health is Like a Gallon of MilkBlogRead MoreThe L.A.E.R. Model and Customer Success Health ScoringBlogRead MoreEmail Response is a Customer Health Indicator for CSMsBlogRead MoreCSM from the Trenches – Three Keys to Understand Customer HealthBlogRead MoreWhat is Your SaaS Health Score? Four Tips to Maximize User AdoptionBlogRead MoreDemoChimp Sees 20% Lift in Customer Health with ClientSuccessBlogRead More
