Recorded Customer Success Webinar
The Customer Success Trust Framework
Ed Powers, VP Customer Success, simPRO Software Group teaches how to build trust and increase renewals during every stage of the customer lifecycle.
This event was a “fireside chat” format where the conversation was live and open to questions and comments throughout the hour while centered around the power of building trust with customers. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT.
The webinar is centered around questions such as:
- What type of relationship reduces churn?
- How is trust formed with your customers?
- What factors make up trust?
- Where do you start building trust?
- What are the most frequent causes of churn?