ClientSuccess eBooks

Learn the best practices of the customer success industry through easy-to-read, high-value eBooks targeted at a variety of topics for customer success professionals.

Customer Success as a Culture: Customer Success Leaders Edition

Customer Success as a Culture: Customer Success Leaders Edition

  • 7 innovative customer success leaders share strategies to scale customer success
  • Learn best practices to hire, compensate, and measure customer success teams
  • Learn techniques to align customer success across every department

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Customer Success as a Culture: Sales Leaders Edition

Customer Success as a Culture: Sales Leaders Edition

  • 7 innovative sales leaders share how they contribute to customer success
  • Learn best practices to putting customers first in the sales process
  • Key insights to begin implementing customer success as a culture in your company

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Customer Success as a Culture: Product Leaders Edition

Customer Success as a Culture: Product Leaders Edition

  • 8 innovative product leaders share how they contribute to customer success
  • Learn best practices to align customer success to product development
  • Learn how product leaders are innovating around the idea that customer success is a culture

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Marketing Leaders Weigh In: The Importance of Customer Success

Customer Success as a Culture: Marketing Leaders Edition

  • 8 marketing professionals on interaction with customer success teams
  • Tips for communicating with and involving customers
  • How to build customer-focused teams and goals around customer success

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8 Ways To Ensure That Your Startup Is Customer Success Focused eBook

8 Ways To Ensure That Your Startup Is Customer Success Focused

  • Customers are your #1 asset
  • Build customer loyalty
  • It starts at the top

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5 Ways To Surprise & Delight Your Customers eBook

5 Ways To Surprise & Delight Your Customers

  • The most powerful marketing tools
  • Foster deep authentic relationships
  • Tips on how to get started now

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3 Steps To Putting Your Customer First This Year eBook

3 Steps To Putting Your Customer First This Year

  • Critical components that you and your organization can start using today
  • Make your customer look like a hero
  • Be your customer’s advocate

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2015 Customer Success Predictions eBook

2015 Customer Success Predictions

  • 10 Industry veterans and thought-leaders
  • Powerful insights and unique, fresh ideas
  • Top SaaS companies

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