Customer Success Webinar Series

Top 6 Trends in Customer Success: A Review of the 2019 CS100 Summit

Come join Dave Blake Founder and CEO of ClientSuccess and the CS100 Summit, along with Mark Stoddard, VP of Sales & Marketing, as they recap the key themes from this year’s summit. After watching the webinar, you’ll know all the most important trends happening in Customer Success and how to implement them with your team.

Date: Tuesday, October 29th, 2019, 2:00 PM MDT

In this webinar you will learn:

  • The top three excuses that customer success teams make and how to fix them
  • How to build a customer-centric culture
  • Best ways to marry your product team with your customer success team
  • Creating a customer journey map and how it can decrease churn
  • How to decide who should ‘own’ the customer at each stage of the lifecycle
  • Using the Jobs-To-Be-Done framework to craft effective customer experience journeys

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