Customer Success Webinar Series

Outcome-based Customer Success: Moving Past Adoption

Paul Henderson is the founder of Outcome Leaders, helping tech vendors with Outcome-based Customer Success. He’s written two books, both on outcomes. His second, The Outcome Generation, draws on five years’ experience running an outcome program and one and a half years’ subsequent research.

Date Held: Thursday, August 15, 2019, 2:00 PM MDT

In this webinar, you’ll learn:

  • Why SAP, Adobe, Mulesoft, ServiceNow, Salesforce and many more have already adopted an outcome approach
  • Why a focus on outcomes improves product adoption
  • How to use outcomes to reach senior customer executives and stay there
  • How outcomes create passionate customers
  • How to implement outcome-based customer success

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Used by Industry Leaders

Henry-Schein
Numetric
Pearson
SmashFly
Instructure
Aruba
Degreed
Skyward