Customer Success Webinar Series
Where Should Customer Success Live and Who Owns the Number?
ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative for this month’s customer success webinar series: Where Should Customer Success Live and Who Owns the ARR Number?
Date Held: April 23, 2019, Tuesday at 11:00 am Mountain Time
In this webinar you will learn:
- Where should customer success live in your organization
- You will learn a model to determine ARR ownership
- What does it mean to “own” a customer
- How does customer relationship complexity factor in?
- You will learn two models (Inside Customer Success & Enterprise Customer Success)
- Who should own customer engagement activities