Recorded Customer Success Webinar

How to Build Out Your Customer Health Score Using the Customer Maturity Index

Boaz Maor, VP of Customer Success of OpenGov, is a veteran customer success executive and won the inaugural Customer Success Innovator of the Year Award, at the CS100 Summit, the premier summit for customer success leaders.

The webinar was held on February 21st, 2018 at 11:00 am Mountain Time

In this webinar you will learn:

  • Why your customer health score may be useless and what to do about it
  • The difference between customer health scoring and the customer maturity index
  • 4 principles of the Customer Maturity Index
  • The framework to calculate the Customer Maturity Index (CMI)

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Used by Industry Leaders

Henry-Schein
Numetric
Pearson
SmashFly
Instructure
Aruba
Degreed
Skyward