Webinar

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Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business

Customer Success Webinar Series Why Continuous Onboarding is Critical for Your Business Donna Weber is the Customer Onboarding and Engagement Leader and President of Springboard Solutions Consulting, which specializes in customer onboarding, enablement and education programs for hi-tech companies. Date Held: Tuesday, July 30, 2019, 11:00 AM MDT This webinar will teach you to: Know […]

Dave Blake

Founder & CEO

Recorded Customer Success Webinar: The Game Changing Impact of Customer Advocacy

ClientSuccess is excited to host Andrew Stapleton, VP of Customer Success at G2Crowd, for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Andrew will discuss practical ways to gather customer reviews and then show you specific examples on how to use those reviews to create customer advocacy. Invite […]

Dave Blake

Founder & CEO

Recorded Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative, for this month’s customer success webinar series: Where should customer success live and who owns the number? This is the one of the hottest customer success topics in debate right now. Jay discussed a model to help you make a decision on where […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess hosted David Jackson, Founder and CEO of TheCustomer.Co, for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. David shared his thoughts on how to scale your team and organization with product-led customer success. In this webinar, David set the stage of product-led customer success by discussing the current state […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess hosted Dave Blake, our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Dave walked attendees through common mistakes customer success leaders make as they build out their customer success strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy Date Held: Tuesday, […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: How to Handle Churn as a Organization and Keep your Company Focused on Growth

ClientSuccess hosted Julie Persofsky, Partner & Customer Success Advisor of Winning By Design, for this month’s customer success webinar series: How to Handle Churn as an Organization and Keep your Company Focused on Growth. Julie walked the attendees through a framework to help their organizations understand the main cause of churn and how to tackle […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess hosted Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity, for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg introduced a simple customer success question that will help you and your organization become truly customer centric. Watch this customer success webinar and learn […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: 5 Strategies of Top Performing Customer Success Teams

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud, for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. These 5 standout strategies are backed by data and research found in the 2018 Customer Success Industry Report. Jamey Jeff, the webinar presenter, is a former […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: Churn Probability Score Framework – How to Recognize Risks and Predict Customer Success

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. The recorded customer success webinar covers the topics on how to build and use the Churn Probability Framework to recognize […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: How to Nail Onboarding and Adoption – Learn 3 Fresh Perspectives from Peers Like You

This customer success best practices webinar was hosted by ClientSuccess on June 20, 2018 and shared three fresh perspectives on customer onboarding and adoption. Join three exceptional customer success leaders: Erica Newell from Marketware, McKayl Bergman from Lucid Software, and Sam Feil from ClientSuccess, as they present best practices to succeed with customer onboarding and […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

Recorded Webinar Details ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder The webinar covers the topic of building customer advocates using The Customer Advocacy Ladder strategy. […]

Burke Alder

Customer Success Strategist

Recorded Customer Success Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index

Webinar Details ClientSuccess hosted Boaz Maor, VP of Customer Success of OpenGov and the 2017 Customer Success Innovator of the Year, for this month’s customer success webinar series: How to Build Out Your Customer Health Score Using the Customer Maturity Index. The webinar was held Wednesday, February 21st, 2018 at 11:00 am Mountain Time on […]

Burke Alder

Customer Success Strategist