To succeed with customer success at your organization, it takes alignment and collaboration with Sales. We interviewed and asked 7 industry-leading sales executives their advice on how they put customers first throughout the sales process at their companies. Today we’ll…
The term “customer success” is fast becoming one of the most talked about topics in business today. A whole industry has emerged around customer success and a plethora of resources have been created to support the new function and mindset:…
I’m excited to launch my customer success blog series called CSM from the Trenches. In this series I will discuss trends, best practices, and advice for front-line customer success managers. Being on the CSM frontline has allowed me to directly…
The end of the year brings with it a long laundry list of to-dos and things to get done (and no, we’re not talking about your Christmas shopping list). B2B SaaS companies need to finish out the quarter strong, determine…
How do innovative product leaders contribute to customer success in their company? If one thing is certain after we completed the interviews in our latest ebook entitled "Customer Success as a Culture: Product Leaders Edition", it’s that products, teams, and…
I often hear a common debate about the roles and responsibilities of sales reps vs. customer success managers and who really “owns” the account. In many leading SaaS companies, “Sales is King”, period. But does that mean that customer success…